Are you continuously stressed about one or more of the following problem areas, if so it may be a good indication that it’s time to move on to a new cleaning company? At the end of the day you pay good money for a service that is essential to the day-to-day functions of your organization, don’t settle for anything less than superb!
Lack Of Consistency
Does your current cleaning company frequently miss trash cans, specific areas as previously agreed upon, and generally skip on the finer details? Your service agreement should outline each area the company is supposed to clean and how frequently. If these areas are missed, or different areas are being overlooked each time you receive the cleaning service, you need to start looking for a new cleaning company.
A good quality assurance program guarantees a consistent cleaning service after each visit. You should always ask prospective cleaning companies if they have a quality assurance program in place, and their procedure that ensures all specific areas are not overlooked.
Your Concerns/Questions Are Not Addressed Promptly
Have you expressed concerns to your current cleaning company and never heard back? Have you left message after message with no follow-up? Or maybe you are able to express your concerns, you have been promised resolution, but the company never follows through.
Your concerns should be addressed the same day, and no later than 24 hours after your concerns have been raised. You should be contacted by a company representative. Most importantly, you need to be able to personally see the results or changes in the specific areas that were raised in your initial request.
Follow-up is also vital as it ensures the solution resolved the concern to your standards.
Customer Service Is Subpar At Best
Excellent customer service is a critical factor when searching for a cleaning company. You should always be treated in a professional, friendly manner regardless of your situation or circumstance.
When you call your current cleaning company, are you treated as though you are a nuisance? Do you wait on hold for extended periods of time? Do you feel as though your call is not urgent? Poor customer service is yet another reason you may need to start looking for a new cleaning company.
The Gleem Team takes pride in consistently providing high quality, detailed commercial cleaning services at a price you can afford! We value our clients and always make sure they are satisfied with the services we provide.
Your cleaning company should not stress you out. If you are feeling stressed or are unhappy with your current cleaning company, please give us a call to experience a different approach to commercial cleaning. The Gleem Team will help you get back to what's important!